Frequently Asked Questions

Downloads

Please log into your STFA website account. From  the left-hand account menu, click  on “My Library.”  You can now download any pattern you have previously purchased directly from your library.

Newsletter and Sales

Visit the STFA website main page. Scroll to the bottom and find “Get connected”. Leave your email in the box to sign up. You will NOT receive a confirmation email after you sign up.

The majority of the freebies are only available during our sales events to offset bandwidth costs. To make sure you never miss a sales event, sign up for our email newsletter.

STFA does have sales. To make sure you never miss a sale, sign up for the newsletter.

Sales fall on geek holidays like fictional events in cult classic movies/TV shows, dates from Nerdy books or the birthday of a notable author in the “geekiverse”. To make sure you never miss a sale, sign up for the newsletter.

My Account

Please write in to support@stfasew.com. In your email to Support, please include all pertinent information including your STFA account email and include screenshots or images if possible. If your issue is in regards to a specific order, please include the order number. Please allow 24-72 hours for a response.

No, You cannot combine 2 accounts. We have no way of combining accounts within our system. If you make 2 accounts, they cannot be linked, shared or otherwise combined. We ask that each use make only 1 account and keep it. If you need to update the email address on your account, please send an email to support@stfasew.com. Please clearly state that you would like to change your current email address. Let us know which is the current email, and what you would like your new email to be.

To find your order numbers, log in to your STFA account and visit the tab in the left menu that displays your name. Here under “My Account” you will find your order history. Orders prior to January of 2023 may not have the same order number, and order dates will not match your records, due to site migration.

If you would like to change your email address associated with your existing STFA account, please send an email to support@stfasew.com.  Please clearly state that you would like to change your current email address. Let us know which is the current email and what you would like your new email to be.

Emails

If you are not receiving emails from STFA, check your junk/spam folder. Some email hosts like Yahoo and Hotmail filter STFA emails and automatically place them in a “junk” file on their server. To help with this issue, you may need to log into your email host’s website (not the email program or app, the actual website) and manually comb through the junk/spam folders. When you find an STFA email, designate us as “safe” or “not junk”. If you are having further issues with your email host filtering our emails, please contact your email host directly and ask them what else you can do to solve the problem.

General

Fan group: Visit “The Damn list” which is pinned under the Announcements tab.

Please note: STFA does not take personalized requests like pets/names/dates or general themes outside of the STFA purview such as “Sunbonnet Sue”, “Teacher gifts”, or “Boss babe/Momma Bear”, etc.

Forever. PMs tend to get buried and or lost by Facebook. Additionally, there is no good way to track customer interactions through PM, DM, text. The best (and only) way to get a response is to email in to support@stfasew.com. Please allow for 24-72 hours for a response to your request.

Fan group: Visit “The Damn list” which is pinned under the Announcements tab.

Website: If you are not a member of the group, please send your suggestion to support@stfasew.com . Please note: STFA does not take personalized requests like pets/names/dates or general themes outside of the STFA purview such as “Sunbonnet Sue”, “Teacher gifts”, or “Boss babe/Momma Bear”, etc.

STFA cannot guarantee the results of a design that has been altered in any way. This includes opening the design in software. Once a design has been opened in software, it may become altered by accident. This may include issues like loss of color stops, partial design deletion or combining of color stops and/or the “dropping off” of tie in/outs.To avoid issues like this, download your file, unzip the folder and drag and drop the correct file format for your setup onto a USB stick. Using this method avoids common issues with files and software.

Yes, you may edit your STFA patterns. This is includes, but is not limited to, changing the suggested colors, skipping steps in the pattern, combining two patterns together or adding text like a name to the pattern. You are free to make any design edits AT YOUR OWN RISK. STFA cannot guarantee the results of a design that has been altered in any way. This includes opening the design in software. Once a design has been opened in software, it may become altered by accident. This may include issues like loss of color stops, partial design deletion or combining of color stops.

Yes you can! Search “Gift Card” on the website and you will find an assortment of gift card options.

Absolutely! When you purchase a pattern from STFA, you are free to sell those finished products you make. You may not not sell, gift or distribute any digital item/file that contains an STFA pattern.