Frequently Asked Questions

Downloads

If you cannot find your emails with your links, you will need to write in to support@stfasew.com. Your email MUST contain the order #’s you need reissued. Please do not include images of your order history, simply list the numbers you need and they will be reissued to you. To find your order numbers, log in to your STFA account and visit the tab in the left menu that displays your name. Please allow between 24-72 hours for a response.

Newsletter and Sales

Visit the STFA website main page. Scroll to the bottom and find “Get connected”. Leave your email in the box to sign up. You will NOT receive a confirmation email after you sign up.

Freebies are only available during our sales events. To make sure you never miss a sales event, sign up for our email newsletter.

STFA does not have special intro pricing or random coupon codes. We do have sales. To make sure you never miss a sale, sign up for the newsletter.

Sales fall on geek holidays like fictional events in cult classic movies/TV shows, dates from Nerdy books or the birthday of a notable author in the “geekiverse”. To make sure you never miss a sale, sign up for the newsletter.

My Account

Please write in to support@stfasew.com. In your email, include all pertinent information and try to avoid screenshots or images if possible. Writing in and explaining the issue is usually enough. If your issue is in regards to a specific order, please include the order number. Please allow 24-72 hours for a response.

No, You cannot combine 2 accounts. We have no way of combining accounts within our system. If you make 2 accounts, they cannot be linked, shared or otherwise combined. We ask that each use make only 1 account and keep it. If you need to update the email address on your account, please send an email to support@stfasew.com. Please clearly state that you would like to change your current email address. Let us know which is the current email, and what you would like your new email to be.

To find your order numbers, log in to your STFA account and visit the tab in the left menu that displays your name. Here under “My Account” you will find your order history.

If you would like to change your email address associated with your existing STFA account, please send an email to support@stfasew.com. Please clearly state that you would like to change your current email address. Let us know which is the current email, and what you would like your new email to be.

Emails

If you are not receiving emails from STFA, check your junk/spam folder. Some email hosts like Yahoo and hotmail really like to filter STFA. To help with this issue, you may need to log into your email host’s website (not the email program or app, the actual website) and manually comb through the junk/spam folders. When you find an STFA email, designate us as “safe” or “not junk”. If you are having further issues with your email host filtering our emails, please contact your email host directly and ask them what else you can do to solve the problem.

General

Fan group: Visit “The Damn list” which is pinned under the Announcements tab.

Please note: STFA does not take personalized requests like pets/names/dates or general themes outside of the STFA purview such as “Sunbonnet Sue”, “Teacher gifts”, or “Boss babe/Momma Bear”, etc.

Forever. PMs tend to get buried and or lost by Facebook. The delay on seeing a PM can be anywhere from days to weeks. The best (and only) way to get a response is to email in to support@stfasew.com. Please allow for 24-72 hours for a response to your request.

Fan group: Visit “The Damn list” which is pinned under the Announcements tab.

Website: If you are not a member of the group, please send your suggestion to support@stfasew.com . Please note: STFA does not take personalized requests like pets/names/dates or general themes outside of the STFA purview such as “Sunbonnet Sue”, “Teacher gifts”, or “Boss babe/Momma Bear”, etc.

STFA cannot guarantee the results of a design that has been altered in any way. This includes opening the design in software. Once a design has been opened in software, it may become altered by accident. This may include issues like loss of color stops, partial design deletion or combining of color stops.To avoid issues like this, download your file, unzip the folder and drag and drop the correct file format for your setup onto a USB stick. Using this method avoids common issues with files and software.

Yes, you may edit your STFA patterns. This is including but not limited to changing the suggested colors, skipping steps in the pattern, combining two patterns together or adding text like a name to the pattern. You are free to make any design edits AT YOUR OWN RISK. STFA cannot guarantee the results of a design that has been altered in any way. This includes opening the design in software. Once a design has been opened in software, it may become altered by accident. This may include issues like loss of color stops, partial design deletion or combining of color stops.

Yes you can! Search “Gift Card” on the website and you will find an assortment of gift card options.

Absolutely! When you purchase a pattern from STFA, you are free to sell those finished products you make. You may not not sell, gift or distribute any digital item/file that contains an STFA pattern.